Learning Tools

Webinar: difficult conversations under the Care Act

description_of_image_used_in_webinar_difficult_conversations_under_the_Care_Act_social_worker_talking_to_service_user_burger_phanie_rex_shutterstock Photo: BURGER/PHANIE/REX/Shutterstock


Learning points Things that must never be said to people seeking or receiving care and support because they would be unlawful, and legally acceptable alternatives to these. Whether or not the Care Act prioritises meeting personal care outcomes over social outcomes in relation to determining eligibility. The meaning of ‘significant impact on wellbeing’ in relation […]

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