Help and frequently asked questions

How can we help?

If you need help please contact our helpdesk – CCInformHelpdesk@markallengroup.com or 020 3915 9444 – and a member of our dedicated team will be happy to help.

Bethany Foy

Customer success team manager

Kirsty Meades

Customer success team leader

How to use Community Care Inform

Practitioner user guide

Team manager user guide

Frequently asked questions

How do I activate my licence and log in for the first time?

This page shows you how to activate your licence so that you can log in and access the resources.

I’m having problems logging in

Please open the site in Chrome, Firefox or IE 11 (older versions of Internet Explorer, eg IE8 or IE9, are unable to support the site).

I don’t have login details

Please let us know and we will check if you have an authorised licence. If so, we will resend your activation email. If you do not have an authorised licence we can request authorisation for you with your local authority.

The login page is saying my email and password is invalid

Have you registered your details with us? Please contact the helpdesk to ensure you have a licence.

I haven’t got a username

Your username is your work email address.

I haven’t been given a password

Under data protection laws you must create your own password when activating your account.

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I can’t remember my password

Go to Login and select Forgotten Password and you will receive an email instantly (please check spam/junk). This link expires in 2 hours – if you don’t receive it please contact us on 020 3915 9444 or email CCInformHelpdesk@markallengroup.com

When I login I can’t access the article fully

There has been an issue with your activation. Please contact the Helpdesk 020 3915 9444 or CCInformHelpdesk@markallengroup.com and we will resolve this.

How can I add to my Continuing Professional Development log?

Once you’ve logged in, on the top right hand side of the page there’s a link to your CPD or PRTL log.

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You can also add any article to your CPD log.

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Users working in Wales should use the PRTL log.

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How can I save documents?

On the right hand side of an article page.

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How can I view saved documents?

Once you’ve logged in, on the top right hand side of the page there’s a link to your saved documents.

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Can I use the site on my mobile/tablet?

Yes the website is completely mobile/tablet friendly so you can always access the site when you are out and about.