Looks at what makes a good record, how to distinguish between facts and opinions and how to co-write records with service users.
Flo (social worker) is meeting Jamie, father to five-year-old Charlie, to discuss a report of domestic abuse. Observe two different versions of the same scenario and what impact each approach has on the father.
David (social worker) is meeting Jeanette, mother to five-year-old Charlie. Use these practice scenarios to observe how the mother responds differently to the social worker in each example.
Rupert (social worker) is meeting with Mandy, mother to a six-year-old girl named Tilly. Use these practice scenarios to observe how the parent responds differently to the social worker in each example.
What stress is, the symptoms, the impact it has and why managers need to tackle it both for themselves and their team.